Hello again! Thanks for checking back with us. Today, we are going to be writing about the different warranties that come with Basement Waterproofing. Every company has warranties, but regardless of how they look, each warranty is different. It is important to read the fine print and know what you are getting yourself into.
While Warranty may seem like a Universal term that all contractors follow the same, it is not. In fact, while many contractors claim to have a Lifetime Warranty on Basement Waterproofing, when you read the fine print you will find that there are fees involved in utilizing the warranty. Once you find out the company is going to charge you to use the warranty, it loses a bit of its luster. Below are a few different wordings of warranty and what they may mean.
- Lifetime Transferable Warranty
- In Basement Waterproofing and with Real Seal, this means the life of the structure. Should ownership change, the warranty stays with the foundation.
- Lifetime Warranty
- Without the Transferable, this Lifetime Warranty just turned into a warranty for as long as you own the home. These warranties typically do not transfer. Say you are getting the work done to sell the home and do so 3 months later. Your Lifetime Warranty lasted all of 3 months.
- Limited Warranty
- Run! Usually it means there are all sorts of ways that allow the company to wiggle out of the warranty.
- Sump Pump Warranties
- Sump Pump Warranties typically are 3-5 years for the pump. This means that if any part of the pump fails in the 3-5 year warranty period, the company will replace that pump free of charge. This does not include the battery for a backup system, which typically only hold a 1 year free-replacement warranty.
How To Tell the Difference
So you now know about warranties and the different types. But how does this help as each company words it differently? First place to start are the reviews. Review sites such as Yelp, BBB, and Angie’s List offer insight into how a company handles the issues that arise.
BBB for example keeps a record of the complaints in the last couple years. You can read through each complaint and see how the company responded. Many times you will see just what that warranty is worth.
Yelp and Angie’s List offer another form of research. The reviews left on these sites can show you how the company treats customers after the sale. We have heard accounts of companies screening their phone calls, not picking up for previous customers until they can determine it is a new issue and not a warranty issue. How rude!
Doing your own research is paramount. EVERYBODY gets good reviews when the work goes right. EVERYBODY makes happy customers when nothing goes wrong. But what happens when you need to utilize the warranty? What happens when something does go wrong? What happens is you are hoping against hope that you chose the right company to work with. Don’t hope, do your research and make an educated decision. Remember, the people who can get out there the quickest are often the people you don’t want doing the work.
Thanks for reading, and as always:
“Not Everything’s Better When Wet